Customer Service



Shipping Policies

Michigan Tech University Images is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 7 - 10 working days. During August or December, delivery time may take longer. For specific questions about the status of your order, please contact us at uimages@mtu.edu or 1-800-850-0688.

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Return

Merchandise in its original condition may be returned within 30 days from the date of purchase.

Follow these instructions to return Michigan Tech insignia purchases by mail -
Send return merchandise to:

University Images
Catalog Returns
145 SDC MacInnes Dr.
Houghton, MI 49931

*We suggest using UPS or certified/insured United States Postal Services.

- Include a copy of the original invoice receipt/packing list.
 

- Indicate if you would like a refund or an exchange.

- Exchanges will be charged an $8 shipping fee to send the new item. Please include
    payment with return or call 1-800-850-0688 with credit card information.
 

- Indicate the mailing address for the refund or exchange.

Refunds are issued in the original form of payment.

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How to Order

It is easy. Throughout our site, whenever you see a product you'd like to purchase, simply click "Add to Cart" and the item will be added to your Shopping Basket.

When you are ready to check out:
1. If you have created an account with us previously, please log in.  There is an option to send your password if needed.
2. If you have not created an account with us, you will need to do this now. It is important that you create your account with an active email address. We will send you a confirmation order number in an email to that address.
3. Your account information should not be order specific. You should give us your valid contact information.
4. After you log in, you will be taken to pages where you can enter different shipping or payment options.
5. You will receive your order number once you have completed the order.
6. Orders from the Campus Store and University Images must be processed separately. You will need to set up separate accounts in both stores. We are sorry for the inconvenience, but due to the uniqueness of their inventories we are unable to change this at this time.
You can contact us at uimages@mtu.edu, or call 1-800-850-0688 for information regarding your clothing or general merchandise order.

Payment Options:

Online:
For all online purchases we accept Visa, MasterCard, Discover, American Express or Campus Bookstore/University Images Gift Cards.

In Store:
We accept Visa, MasterCard, Discover, and American Express. We also accept cash, personal checks, travelers checks, Express Cash, and Campus Bookstore/University Images Gift Cards.

Departments:
We accept departmental credit cards. We are also able to Inter-account bill your University accounts.  As this is an automated billing, we are able to offer departments discounts on certain items.



Taxes:

 We are required by law to collect all taxes based on where your order is being shipped or delivered. When you review your order during the checkout process, you will see an ESTIMATED sales tax. The actual charge to your credit card will reflect the applicable sales tax.

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Contact Support

Contact us anytime with questions or concerns via email at: uimages@mtu.edu. You can also contact our customer service department at:

Support Contact Form * required fields

Our support staff will respond within 24 hours.

Verification Code


Enter the verification code as it is shown in the image above.

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